Return and Refund

All customers who have purchased products from Vaya Home Ltd. have the right to cancel the purchase within 14 days from the date of receipt and, under Bulgarian and European legislation, without owing compensation or penalty.

To have the opportunity to take advantage of the return policy, you should inform Vaya Home Ltd. in advance. You can do it by email at or by phone at +359893450010. Shipments will not be accepted by customers that have not been pre-arranged for a return or exchange.

To take advantage of the product return or exchange procedure, you should provide all the documents received upon acceptance of the purchased goods, including – payment documents, warranty card, and invoice attached to the purchased goods. All products must be in good commercial condition, unused, and without damage to the packaging.

Products that do not meet the specified conditions cannot be returned or refused.

In the case of a factory defect, the return of the products is at the expense of Via Home Ltd., in the case of all other refusals, delivery is paid by the customer. 55, para. 1 of the Law on Consumer Protection.

The returning payment will be made within 14 days after the return of the product to a bank account specified by the customer.

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